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How Modal Receh Handles Your Account & Payment Information

When you open an account with us, your personal data—from your login details to your withdrawal requests—stays encrypted and protected on our servers.

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GET IN TOUCH

How to Contact Us About Your Privacy

Team online

Live Chat

Ask about your data, request corrections or withdrawal details. Available 09:00–23:00 Jakarta time every day through the chat bubble in your account lobby.

Email Support

Send formal data-access requests or privacy concerns to our support team. Expect a response within 24 hours on weekdays. Include your account username and the specific data or transaction you need.

Account Settings

Update your contact email, phone number or banking details directly in your account under Settings. Changes take effect immediately and trigger a security email to confirm the update.

HOW WE PROTECT YOU

Data Handling, Cookies & Account Security

Account Passwords

Your login password is hashed and never stored in plain text on our servers. When you log in from a new device, we send a verification email so only you can grant access. Change your password anytime in Account Settings.

Cookies & Tracking

We use cookies to keep you logged in across sessions and to track your gameplay for fraud alerts. Analytical cookies help us spot unusual betting patterns that might signal account takeover. You can clear cookies in your browser; you'll log in again on next visit.

Payment Data Storage

Your DANA, OVO, GoPay and QRIS linked accounts are tokenised—we don't store your full account numbers. Withdrawal requests show only the last four digits of your bank account for your verification before payout.

Data Retention

We keep your account record, transaction history and login logs for as long as your account is active, plus two years after closure where local law permits. Withdrawal receipts and payment confirmations are archived for seven years for regulatory compliance.

Third-Party Access

We share transaction data with DANA, OVO, GoPay and QRIS only to process your deposit and confirm funds. We never sell your personal data to marketers or other operators. Bank partners receive only the minimum needed to verify payouts.

Data Breach Response

If we detect unauthorised access to your account or payment details, we lock your account immediately, email you with the alert, and walk you through account recovery in our support chat Monday to Sunday, 09:00–23:00 Jakarta time.

Privacy Policy Questions Answered

Yes. Email our support team with your username and ask for a data-access report. We'll compile your account details, transaction history, login records and device logs within 24 hours on weekdays. The file downloads to your email account linked in your profile.

When you request account closure through Settings, we deactivate your login and close your wallet within 24 hours. Your transaction history stays on our servers for two years where local law permits for tax and fraud compliance. Personal details like your phone number are flagged as deleted but retained for dispute resolution.

No. Your deposit and withdrawal records stay between you and us, except where we must comply with Indonesian financial regulations. Payment networks like DANA, OVO, GoPay and QRIS see only transaction amounts and dates needed to process and confirm your transfer. We never share your betting history with external parties.

After a successful withdrawal, we store your bank account details (tokenised, not in full) for 90 days so you can dispute a transaction or re-request the same payout method. Your complete transaction record is kept for seven years per Indonesian financial compliance rules. You can request permanent deletion after your account closes.

Yes. We log every successful and failed login, your device type, browser, IP address and approximate location to detect suspicious account access. If we spot a login from an unfamiliar device or country, we send you a verification email and can freeze your account until you confirm it's you.

Contact our support team immediately via live chat or email with the transaction ID and date. We can cross-check our payment records and work with the payment network to flag the charge. We keep transaction receipts for seven years, so we can investigate disputes years after the fact.

We can update this policy to reflect new features or comply with regulation changes. When we do, we email you at your account address at least 14 days before the new policy takes effect. Continuing to use your account after that date means you agree to the updated terms.

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