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Your account, your payments, your data — how we protect them

When you open an account with modal receh, your deposits via DANA, OVO, GoPay and QRIS, your game history, and your withdrawal requests are governed by clear, transparent…

Account security protocolsPayment & withdrawal termsData privacy & cookiesPlayer rights & contact
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modal receh Your account, your payments, your data — how we protect them
GET IN TOUCH

How to reach us about legal questions

Team online

Live Chat

Open your account and tap the chat icon in the lobby. Our team responds during operating hours to answer legal, payment and account questions in real time.

Email Support

Send your legal inquiry to our support address listed in account settings. We review and reply within 24 hours with specific guidance on terms, data requests, or account access.

Account Settings

Visit the Help section inside your account dashboard to access our full terms, privacy policy, and dispute resolution contact details. All documents are updated as regulations change.

HOW WE HANDLE YOUR TRUST

Data security, retention, and your player rights

Data Encryption

All personal information — name, address, payment details — is encrypted in transit and at rest. Your account password is hashed and never stored in plain text. We rotate security keys quarterly.

Payment Information

When you deposit via DANA, OVO, GoPay or QRIS, your bank details remain with your bank and payment provider, not stored on our servers. We retain transaction receipts for dispute and regulatory purposes only.

Cookie & Tracking

We use cookies to keep you logged in, remember your settings, and track site performance. You can disable non-essential cookies in your browser; functional cookies let you stay signed into your account.

Data Retention

Account and transaction data is kept for seven years to comply with Indonesian financial reporting rules. After your account closes, personal data is deleted unless legal hold or dispute resolution requires retention.

Your Rights

You can request access to your personal data, correct inaccuracies, or ask for deletion where law permits. Submit requests through your account or email support — we respond within 14 days.

Dispute Resolution

If you dispute a charge or withdrawal, contact support immediately with transaction ID and details. We investigate within 10 business days and issue a resolution or explanation to your account.

Common questions about our legal terms

Go to the login screen and tap 'Forgot Password'. We'll send a recovery link to your registered email. Click the link, create a new password, and log in. If you can't access your email, contact our support team with your account username and registered phone number for verification.

Your deposits remain your funds. We hold player balances in segregated bank accounts separate from operational money. If technical issues occur, your balance is retrievable upon request. In the event of service closure, we coordinate with payment providers to return all player funds to registered payment methods.

Withdrawals via DANA, OVO, GoPay and QRIS typically clear within 15 minutes once your identity and payment method are verified. Bank transfers may take 1-2 business days. You can check your withdrawal status in the Transactions section of your account dashboard.

Yes. Submit a data access request through your account settings or email support. We'll compile your account details, transaction history, game logs, and personal information into a file and send it within 14 days. This is your right under privacy law where local law permits.

You can close your account anytime from the Settings menu. All gameplay stops immediately. We retain your account data for seven years for regulatory and tax purposes. After seven years, personal information is deleted unless a dispute or legal hold requires extension.

If your bank or payment provider initiates a chargeback, we review the transaction details, your account activity, and any communication you had with support. If dispute is invalid, we defend the charge. If valid, we process a refund. We notify you of the outcome within 10 business days.

Our mobile site uses the same encryption and security protocols as desktop. We do not track your physical location. We may use IP data for fraud prevention and to confirm you're accessing from a region where local law permits. You can review and adjust privacy settings in your account preferences.

Related Pages

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